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Following every patient check-in, the 4U Medical Kiosk sends an automated follow-up message exactly 24 hours after the visit — by text and email — to thank the patient and prompt them to engage with post-visit content.

Each message includes:

• A personalized thank-you message

• A direct link to the facility’s own patient satisfaction survey (delivered via our embedded survey tool)

• A prompt to leave a Google review

• Optional links to post-visit materials, such as patient education or medication resources

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Why It Matters

Supports Accreditation and Quality Reporting

Because the survey link is fully customizable, your center can use its own questions to support patient experience tracking for ACHC, URAC, or AAAHC accreditation — while maintaining ownership of the results. We simply deliver it, on time, every time.

Reduces Staff Burden

No more asking nurses or administrators to email patients manually. The kiosk handles all follow-up automatically — with no additional workload.

Improves Review Capture

Patients are most likely to respond positively within 24 hours of their visit. By prompting for Google Reviews during this window, centers can organically improve their online reputation.

Customizable, Seamless, and Scalable

This feature works out of the box with the kiosk. Whether you need NPS tracking, accreditation-ready data, or just more reviews, the 24-hour message feature adapts to your goals.